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Latest Vacancies

Medical Insurance Telephone Co-ordinator

Salary range: To 20k
Location: Maidstone, Kent

You will be working for a specialist Travel Insurance Group in their exciting offices in Kings Hill.
Working on a 4 days on, 4 days off, 12 hour shift pattern (including weekends and public holidays) the medical co-ordinator’s role is to handle requests for assistance, obtaining case details and liaising with the in-house medical team and insurers to identify and provide the appropriate response to emergencies.
• 24/7 emergency medical assistance case handling
• Managing customer expectations in line with operational guidelines
• Protecting insurer client’s interests at all times
• Dealing with customers, clients and colleagues in a pleasant and courteous manner
• Ensuring that case information is recorded accurately
• Liaising with the EAF in-house medical team and insurers to ensure the right kind of assistance is provided in the most efficient and cost-effective way possible
• Helping to plan and put into effect medical repatriations
• Providing caring and compassionate support to family members of patients and deceased relatives
• Supporting, and becoming an integral part of, the Assistance team
• To refer to a manager when any work falls outside their area of knowledge or expertise
Personal Qualities & Key Skills
• Preferably educated to degree level or of graduate calibre
• Excellent verbal and written communication skills in English essential
• Preferably fluent in at least one European language (preferably Greek, Portuguese, French or German), Turkish or Arabic (North African)
• Proven successful experience of customer service role (experience in medical assistance not essential)
• Experience of working shift patterns which include weekends, bank holidays and/or nights
• Ability to work under pressure
• Ability to empathise with people in stressful circumstances while at the same time defending a company stance, often under significant pressure
• Be able to work as part of a team as well as on their own initiative
• Excellent keyboard skills, both speed and accuracy, are also essential to the role

Regional Strategy Coordinator- Fluent Japanese

Salary range: £35,000-£45,000 plus Benefits and bonuses
Location: London

JOB SUMMARY
Regional Strategy & Co-ordination Department (RSC) is responsible for developing the annual regional strategy for the Europe and Africa (EA), as well as facilitating business coordination between the region’s 7 business groups and corporate departments.

The jobholder will support the General Manager to build regional strategy for the EA region and maintain awareness of geopolitical factors that might impact business operations. In case of any critical incident, the jobholder will provide business co-ordination between the EA region and Tokyo Head Office.

DUTIES AND RESPONSIBILITIES

• Operate as an integral part of the Global Business Continuity Team and input to/ support wider global crisis management initiatives as and when required.
• Establish, maintain and exercise a crisis management framework for the Europe/Africa region which incorporates clarity on escalation, roles, responsibilities and accountabilities.
• Educate internal colleagues and leadership in crisis management principles and practice, ensuring appropriate awareness of how business continuity contributes to client satisfaction, growth and retention.
• Provide support during crisis events ensuring appropriate reporting, tracking and closure of issues.
• Undertake analysis, summarise data and distribute reports on a wide range of topics for countries within EA region. Areas of focus may include economic and political updates, international relations, economic and demographic data, political movements, sanctions etc. Reports should be provided in Japanese and English to Tokyo Headquarters in accordance with their requests.

• Communicate and liaise with external consultants and research institutes.
• Organise regional management meetings and conferences internally & externally (creating programmes and content, preparing materials, logistical support for secretaries, etc.).

• Administer and facilitate internal programmes such as the process for investment and research applications. Review and assess investment and research applications and, based on your evaluation, make recommendations to senior management. Keep accurate records and budget control.

• Organise schedules and arrange logistics for Regional CEO and VIP, senior executives, visitors from Japan and other areas.

This information does not define or limit the scope of employment. The Company might reasonably require an employee to perform other duties from time to time.

REQUIRED SKILLS AND QUALIFICATIONS ESSENTIAL
• Ability to work as part of a virtual team across diverse geographies.
• Committed to continuous improvement, incorporating attention to detail and an ability to maximise a wide range of internal and external relationships.
• Graduate with a degree in geopolitics, International relations or other relevant qualifications.
• Ability to prioritise work and deal with multiple tasks concurrently.
• High standard of accuracy and attention to detail.
• Fluent Japanese and English written and verbal communication skills due to requirement to liaise with Tokyo Head Office in crisis situations.
• Ability to work under pressure whilst remaining calm, methodical and professional.
• Self-starter and able to work without direct supervision;
• Flexibility as job holder will need to be immediately available to respond to crisis events as and when they may occur.
• Ability to multi task and prioritise work within deadlines.
• Ability to travel overseas as and when required.
• Microsoft Office (Word, Excel and Powerpoint) to intermediate level or above
• Working experience in research work with an international business or research organization.

HOURS OF WORK

09:30am to 05:30pm Monday to Friday

SALARY AND BENEFITS

25 days holidays
Life Assurance @ 4 x salary, Private Health Insurance, Private Dental Cover
Discretionary Bonus

HR Business Partner

Salary range: £40,000 - £50,000 p.a. + Bonus + Excellent Benefits
Location: London, West End

Working for this successful Japanese General Trading company, you will manage Stakeholder management including building relationships at all levels

You will be working for this successful General Trading (Japans largest) in Central London.

Principal Duties and Responsibilities

  • Stakeholder management including building relationships at all levels
  • All aspects of recruitment, including provision of assistance to managers in defining roles and responsibilities, liaison with agencies and negotiation of terms, interviews etc
  • Employee relations – advise, manage and provide guidance to client areas
  • Performance management – supporting Managers and employees with the recently rolled out new appraisal process
  • Provide HR support and guidance during change management processes such as restructuring, TUPE transfers, and redundancies
  • Provide HR support to strategic business plans and guide managers on HR best practice to achieve business aims
  • Provide cultural support and training to managers including explaining HRM practices/ procedures and employment law in the UK as appropriate
  • HRM administration and co-ordination

Qualifications and Skills Required

Essential

  • Up to date knowledge of UK employment law and practical experience in providing all aspects of a HR generalist service at a business partner level
  • Excellent verbal and written communication skills
  • Ability to work with sensitive data and maintain trust and confidentiality
  • Excellent time management and organisation skills
  • Ability to explain, influence, and persuade key managers based on the technical knowledge and understanding of the cultural issues
  • Ability to build relationships up to and including senior management level
  • Attention to detail
  • Ability to apply tact and discretion
  • Flexible attitude to cover other tasks
  • Practical IT skills in Word, Powerpoint and Excel

Desirable

  • Chartered membership of the CIPD or an equivalent professional qualification
  • Experience working in an international business environment
  • Knowledge of Japanese customs and culture
  • Previous practical experience of TUPE
  • Experience of developing HR IT systems – is this really desirable?

Secretary

Salary range: £25,000 - £32,000 p.a. + Benefits
Location: London, West End

A subsidiary of a Japanese Trading company are currently recruiting for someone to assist the Office Manager and Executive Secretary with Secretarial duties.

My client, a subsidary of a Japanese Trading company are currently recruiting for someone to assist the Office Manager and Executive Secretary with Secretarial duties.

  •  To provide secretarial and administrative services for management
  •  Coordinate and manage arrangements for meetings and conferences
  •  To provide ad hoc administrative support to visitors to the office and international business partners
  •  Greet and screen incoming visitors in a professional manner and promptly notify appropriate person of the guest’s arrival.
  •  To arrange hotels, air tickets and cars for the business trips of managers
  •  Screen telephone calls and forward messages
  •  Facilitate day to day business matters through professional communication and liaison with stakeholders
  •  Complete weekly business trip schedule. Attend weekly meetings with associated departments, and report back to the CEO.
  •  To maintain holiday/other absence records, help maintain documents for DTC’s Internal Policy, Business Crisis Plan and any ad hoc tasks.
  •  To maintain company’s data base using Excel
  •  Prepare documents, letters and presentation materials using Microsoft Word/ Excel/ PowerPoint
  •  To liaise with suppliers and clients to ensure the smooth settling of invoices and payments.
  •  Prepare and arrange payment of invoices and business trip expenses
  •  To assist team with expense reports, timesheets and other tasks as requested.
  •  To assist in office management and any office related costs (rent, rates, service fees, purchases etc.).
  •  To assist with any IT related matters and communicate with IT service providers, IT department at Mitsubishi Corporation International (Europe) and the DTC team. Monitor IT access of joiners and leavers. Maintain and monitor costs for IT.
  •  To assist with internal control matters and communicate with all necessary department at MCIE

Essential

  • Strong verbal and written communication skills in English
  •  Microsoft Office [WORD/EXCEL/POWER POINT] to at least intermediate level Flexible and facilitative
  •  Ability to establish and build relationship with others
  •  Ability to work independently and as part of a team
  •  Ability to work on own initiative
  •  High standard of organisation, accuracy and attention to detail required.
  •  Ability to prioritise and work within deadlines.
  •  Ability to work calmly and methodically under pressure

Senior Contracts Administrator – International Trading

Salary range: Permanent: £28,000 - £32,000 p.a. + Excellent benefits
Location: West End, London

Our client is an international Trading business, specializing specifically within the Perishable and Temperature Controlled, products market. Whilst the department make up is small, you will be working for an International Corporation with over 60,000 staff globally.

The summary of the role will be to assist the department with all aspects of import administration. Also, to be responsible for all procedures relating to order placement, shipment and stock control and to ensure records are maintained to meet potential audit requirements.

DUTIES AND RESPONSIBILITIES:

  • Contracts administration
  • Liaising with customers / suppliers for delivery and shipment instructions
  • Stock control and monitor stock levels
  • Stock reporting
  • Opening/amending letters of credit and set up export documents
  • FX Control
  • Applying for marine insurance
  • Issuing sales and purchase contracts
  • Invoicing customers
  • Credit control
  • Trade lines control
  • Looking after credit insurance account
  • Valpak waste packaging management
  • SarBox management
  • Regularly monitor price and performance of various forwarding agents and instructing them according to requirements for shipping
  • Administration duties as required

REQUIRED SKILLS AND QUALIFICATIONS:

  • Background in documentation for international trade
  • Excellent time management skills
  • Ability to work to a very high standard of accuracy
  • Ability to work on own initiative with little supervision
  • Good communication and interpersonal skills
  • Excellent PC skills, a thorough knowledge of Word and Excel
  • Experience of trade in perishable and temperature controlled goods – preferred
  • Experience with SAP or similar accounting system – preferred
  • Experience of supervising a team and allocating duties – preferred

Commodity Contracts / Letters of Credit Analyst

Salary range: Permanent: £25,000 - £35,000 p.a.
Location: West End, London

The successful candidate will be working for a creative, growing Trading business headquartered in London. Due to continued growth there is need to bring in additional staff to support requirements.

The successful candidate will be working for a creative, growing Trading business headquartered in London.
Due to continued growth there is need to bring in additional staff to support requirements.

The Contract Administration team drafts and review all trade agreements to ensure that the business is fully and legally protected and to ensure that all contracts are consistent to prevent P&L losses and to ensure that all documentary/financial instruments are issued correctly.

Responsibilities:

•Preparing contracts and dealing with countering of contracts to conclusion.
•Computer filing, data entry, tracking and logging of contracts, and all related correspondence and e-mails.
•Raising invoices
•Input orders into the system
•Liaising with accounts/ finance team
•Opening L/Cs
•General ad hoc support

HR Advisor

Salary range: Permanent - £25,000 - £30,000 p.a.
Location: Central London

Our client is a unique, UK based business offering an unrivalled combination of fit-out, construction

and facilities management services.

The multi-disciplinary group provides a full range of services for the occupiers and owners of buildings; from office fit-out and building refurbishment, to technical fit-out for facilities such as laboratories and data centres. The facilities management division of the group provides post-project support for clients as well as traditional maintenance and facilities management services to a wide range of organisations.

Key activities in the role will include:

  • Managing the organisations learning and development activities, including writing the yearly learning and development plan, producing a programme of training events, designing new programmes and analysing course evaluations.
  • Recruiting staff at all levels, liaising with advertising and recruitment agencies, advising, as well as interviewing candidates using behavioural interviewing techniques.

  • Training for Team Leaders up to Manager level relating to supervision of staff, how to conduct disciplinary and Grievance meetings, successful recruitment practices.
  • Providing HR support and advice to managers and staff at all levels as and when required, managing the private pension scheme, cycle to work scheme, TUPE, Maternity entitlement and new legislation, variations to contracts.
  • Involvement with Disciplinary, Grievance and Appeal processes, to assist managers and manage senior management processes
  • Induction programmes for Administrators, Managers and Senior Managers, including devising a plan to cover key areas for each job role and manage the programme from the start, analyse the feedback and adapt programmes as necessary

  • Conducting CRB and reference checks

Person Specification

You will be highly motivated, HR professional wanting the next step in your career.  This is a stand alone role and so the successful applicant will be a self starter with the ability to think for themselves and organise the HR function to run smoothly.